Pet Pals now offers Curbside Pickup!


1. Place your order online

Select Curbside as your delivery method.

2. Relax until your order is ready

Hang tight while we process your order. Once it’s ready, you’ll get an email with pickup instructions.  

3. Come get your stuff

Bring your order confirmation email and photo ID. 

 

Frequently Asked Questions:

  • When your order is ready for pickup, you'll get an email with pickup instructions.

    Broadly speaking, the process of getting your Curbside Pickup order is:

    1. Get an email saying your order is ready for pickup.
    2. Go to the store location during normal business hours.
    3. Notify employees that you’ve arrived by calling the store, 831-464-8775.
    4. Your order is retrieved.
    5. One or more employees meets you at your vehicle and check your order confirmation and photo ID.
    6. Your order is loaded into your car.

     

  • 
    

    We do not have dedicated parking for Curbside Pickup.  When you call, let us know what you're driving and roughly where you're parked.  We'll find you!  
     

  • 
    

    As quickly as possible. Exactly how quickly you get your order will depend upon factors like order volume and staffing levels. Please rest assured, we're moving as fast as we can while still observing the strict health and safety protocols we’ve put in place. Thank you for being patient with us.

     

  • 
    

    No.  Please order ahead so we have time to assemble your order. 
     

  • 
    

    Yes.  Please call or email to let us know who will be picking up your order.  They will need to present a photo ID and have a copy of your confirmation email, a digital copy on their phone works just fine.
     

  • 
    

    If you haven't picked up your order within 5 days after it's processed, we'll refund your order and return the items to our inventory.
     

  • 
    

    We'll cancel and refund your order then return the items to our inventory.
     

  • 
    

    Unfortunately, we are unable to accept returns curbside.  Please bring your returns inside.
     

  • 
    

    Availability of same-day pickup depends upon the item and what time of day you place the order.  Most orders are ready to pick up the next day.
     

  • 
    

    We're here for you! For other questions regarding Curbside Pickup, call us at 831-464-8775.