If you are not completely satisfied with an item, simply return it with a copy of the invoice for a refund.
*  Shipping charges are non-refundable.

Please check your order upon receipt.  Please report damages and shortages to Pet Pals immediately so Customer Service can correct any problems.  A Customer Service representative will contact the delivering carrier immediately on your behalf.  Please contact Pet Pals Customer Service at 1-831-464-8775 if you have any questions or need assistance.

Pet Pals is not responsible for the misuse of products.  The manufacturers label should always be followed.  Comments and statements regarding products in this catalog are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.

Please contact us at 1-831-464-8775 if you have questions or need assistance.

  • Electronic Training Equipment and Collars:
    Electronic Training Equipment and Collars may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.
  • Clippers and Blades:
    If defective, Clippers may be returned to Pet Pals within 30 days of purchase in new and unused condition. After 30 days have passed, clippers must be sent to an authorized clipper repair center.

To inquire about your order or for help with a return, call 1-831-464-8775, or email:

You may send your return to our physical address.  Please enclose a copy of your invoice.

Return address:
Pet Pals
3660 Soquel Dr. 
Soquel, CA  95073