Pet Pals offers Next Day Curbside Pickup!

1. Place your order online

You'll receive an email saying your order has been approved.

2. Relax until your order is ready

Hang tight while we process your order. Once it’s ready, you’ll get a second email with pickup instructions.  Most orders are available for pickup the following day.

3. Come get your stuff

Bring your order confirmation email, photo ID and credit card used to make your purchase. 

Frequently Asked Questions:

• Once I arrive at the store, how do I get my Curbside Pickup order?

  When your order is ready for pickup, you'll get an email with pickup instructions.

  Broadly speaking, the process of getting your Curbside Pickup order is:

  1. Get an email saying your order is ready for pickup.
  2. Go to the store location during normal business hours.
  3. Notify employees that you’ve arrived by calling the store, 831-464-8775.
  4. Your order is retrieved.
  5. One or more employees meets you at your vehicle and checks your order confirmation, photo ID and credit card.
  6. Your order is loaded into your car.

   

• Is there designated parking for Curbside Pickup?
  

  We do not have dedicated parking for Curbside Pickup.  When you call, let us know what you're driving and roughly where you're parked.  We'll find you!  
   

• Once I arrive at the store, how quickly will I get my order?
  

  As quickly as possible. Exactly how quickly you get your order will depend upon factors like order volume and staffing levels. Please rest assured, we're moving as fast as we can while still observing the strict health and safety protocols we’ve put in place. Thank you for being patient with us.

   

• Can I place a Curbside Pickup order directly from the parking lot?
  

  No.  Please order ahead so we have time to assemble your order. 
   

• Can someone else pick up my Curbside Pickup order for me?
  

  No.  Curbside orders can only be picked up by the cardholder that placed the order.  This is necessary to reduce fraud.  It protects both the cardholder and Pet Pals from unauthorized charges.  We apologize for the inconvenience.
   

• How long will my order be held for?
  

  If you haven't picked up your order within 5 days after it's processed, we'll refund your order and return the items to our inventory.
   

• What happens if I don't pick up my order?
  

  We'll cancel and refund your order then return the items to our inventory.
   

• How can I return an item I got via Curbside Pickup?
  

  Unfortunately, we are unable to accept returns curbside.  Please bring your returns inside.
   

• How can I get same-day Curbside Pickup?
  

  Availability of same-day pickup depends upon the item and what time of day you place the order.  Most orders are ready to pick up the next day.
   

• I still have a question.
  

  We're here for you! For other questions regarding Curbside Pickup, call us at 831-464-8775.